Automation system for car wash business
Rubyroid Labs developed a CRM automation system for "Rocketwash". With the help of this system, users can easily manage their client base with 100% privacy protection. The system allows one to track employee performance, do complex analytics, keep financial records, book car wash reservations, and hundreds of other cool features for business automation.
1 UX/UI designer
1 markup developer
1 project manager
2013 — present
The founder of Rocket Wash came to Rubyroid Labs with a desire to create a convenient, fast and reliable car wash control system, that will automate all business processes beginning with attracting customers and registering orders to calculating net profits. The idea was to create a stable, secure and simple CRM system suitable for all types of car wash businesses as well as a mobile app for car owners.
Since the project had to be extremely secure, stable, and scalable, it was decided to split the auto CRM development process into 3 phases:
— Development of technical requirements
— Development of pilot demo-version and attraction of demo users
— Improvement of the application in accordance with the technical requirements and demo users reviews
The Rocket Wash application incorporates features that match the best practices of the solutions on the market today. For example, an improved new customer's sign-up process, enhancing the Rocket Wash training system, an admin panel and a visual representation of orders.
The challenge: guarantee scalability, fault
tolerance, and safety of the system.
Solution: Rubyroid Labs used a multitenancy approach using separate schema for each organization.
The challenge: create new reservation in 30
seconds or less.
Solution: integration of Elasticsearch for fast and convenient client lookup. Automate most of the calculations in the reservation popup, improve UX to minimize manual actions count.
The challenge: stable and efficient
notification system via SMS.
Solution: integration of 5 different SMS gateways. A specific gateway is selected depending on the recipient country.
The challenge: supervise employees and prevent
Solution: integration of video monitoring with OCR for automated car number recognition.
How It Looks
A Handy Mobile App for Car Owners.
A complex management system for Car Wash business: including, web interface for business owners and a mobile app for clients.
Complete order management. Details about each order on one screen--client name, car model, status, and payment info.
In-App custom reports: Ability to build clear profit graphs using selected parameters--no special knowledge required.
Personnel management: All HR operations on one screen: payroll accounting, detalization, employee and role management.
Clients detalization: The system allows to build a graph to see client base grow.
For the more than 4 years since the project started, Rocket Wash has helped more than 100 car wash owners to automate their business processes, bringing their businesses to the next level with mobile registration and payments. With a custom CRM system, it became possible to keep business docflow readily available. Thanks to the implementation of the solution, some business owners observed an increase in profits from 40% to 350%. An advantage for car owners is that they no longer need to be concerned about the queues at the car washes.
Hear from the Customer
Founder Rocket Wash, Russia
Rubyroid Labs has done a great job at all stages of the development - starting from the preparation of technical specification, ending with the permanent support and maintenance of the project. Any problems were solved in the shortest possible time and with expected results. Now we see our system as we wanted to: fast, stable and secure.