NDA
Training AI bot for IT ticketing
The client is a leading provider of IT service management solutions, offering innovative software to organizations for optimizing workflows, automating tasks, and preventing various system issues.
Rubyroid Labs assisted the client in integrating ChatGPT into their helpdesk ticketing system. Our developer focused on training an AI-powered chatbot to optimize the workload of customer support managers.
When a user creates a ticket with a request and other users share their experience, the AI-driven assistant analyzes the comments, maintains the conversation, and provides recommendations based on its trained data and the context of the thread.
delivered features
- preparation of knowledge base using client-provided data
- automated responses to repetitive user questions
- chatbot training and functionality testing
- training the chatbot to analyze and respond to comments within support tickets
- enhancing the chatbot's understanding of context
team
- 1 Ruby on Rails developer