Travel CRM
and tour management app development

automating tasks to release customer managers

The challenge was to create a CRM system, which would help release the time staff members were investing into tasks that could be automated, thus allowing them to provide customers with a higher quality end-to-end experience.

Sail Croatia expects to have a travel CRM software that provides a high level of customer experience and aids in the efficiency of tasks completed by staff, allowing them to focus on providing customers with a highly personalized experience.

Also, they needed an app that helps managers and tourists have the tour information in one place.

decreasing manual work to improve the service experience

Sail Croatia is a travel service with more than 13,000 visitors per month, so employees could not process all the orders manually. That's why it was decided to create a CRM system, where most processes can be automated.

The main problem during development was lots of unmaintainable legacy code in the application that was received from the previous vendor. So, we decided to use patterns to isolate and break down old code into small pieces and refactor it to acceptable, clean code. Sail Croatia now has an app PCI compliant with Stripe SDKs.

Utilizing Golang for microservices in CRM development enabled a robust payment transaction flow. Furthermore, we employed Go to create an online check-in system, significantly enhancing the performance of this feature.

creating tour management app

Our team developed the app that works in online and offline modes, presents excursion materials, booking info, maps, and directions, and empowers managers to refresh info from the admin panel.