July 2024 - ongoing
Chicago, USA
healthcare
- 1 Project manager
- 1 Senior Ruby on Rails developer
- 1 UX/UI designer
- 1 Manual QA
- 1 Front-end developer
challenge
The company was looking for a developer to replace their previous one and to continue the app’s development without delay. The application suffered from bugs and code inconsistencies and needed immediate attention.
In addition, the app users were submitting numerous support requests to the platform administrator for help with using it. This indicated that the user interface was quite unclear and needed a thorough design review.
project goals
Taking into account all the issues, the client’s project goals were:
- system stabilization and bug fixing
- enhancement of usability and user experience
- modernization of the interface without impacting core functionality
- development and integration of new features
solution
bug fixing
Our work started with a quick integration of our developer into the project. We assessed the existing codebase, identified what had already been implemented, and outlined the current issues. The initial focus was on fixing critical bugs, implementing missing specifications, and stabilizing both the build process and the CI/CD pipeline.
UI/UX design audit
The app's functionality had been developed by the previous team without the involvement of a designer. Features were implemented based solely on user requests. However, after those features were released, the support team began receiving frequent complaints from users.
To address this, we conducted a comprehensive UI/UX design audit. The audit uncovered over 150+ usability mistakes, and the analysis revealed that user flows were unclear and confusing.
As a result, the interface required a complete redesign to significantly improve usability and user experience.
UI/UX redesign by feature
The redesign covered the 4 key user roles within the application:
- employee
- account manager
- account owner
- admin.
The Employee interface required the most attention. We improved the information architecture and navigation and resolved all issues related to typographic hierarchy, page structure, and overall usability.
We also introduced new features to enhance the user experience, including the ability to view all to-do items in a single place:
- a to-do list replaced the previous dashboard
- an onboarding feature was added for new employees
The redesign was implemented across all device types (desktop, tablet, and mobile) to ensure a consistent and responsive user experience.
The interfaces for the Admin, Account Owner, and Account Manager roles were redesigned using the same approach and adapted for all device types. We also introduced a new feature: Lists.
technology stack
Backend
Ruby on Rails PostgreSQL Heroku AWS Rspec Mailgun Signwell
Frontend
Hotwire Stimulus
communication
The communication process was open, positive, and highly collaborative. The client was engaged, responsive, and actively involved in the details throughout the project. Regular meetings and check-ins via Slack and Google Meet helped ensure alignment, quick feedback, and smooth decision-making at every stage.
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Roland Masiazhyn Business Development Manager
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